Customer Assistance Specialist

Location: Brecksville, OH (with planned transition to Wickliffe, OH in 2028) 
Job Type: Full-Time. 4 days on-site required

As Lubrizol approaches its centennial in 2028, our Wickliffe campus will become the unified home of Lubrizol’s global headquarters, integrating Lubrizol’s Brecksville site capabilities and employees to the Wickliffe campus.

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. 

Join Our Thriving Team at Lubrizol as Customer Technical Assistance Specialist!

Unleash Your Potential. At Lubrizol we're transforming the Specialty Chemical Industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.

We are seeking a dedicated and knowledgeable Customer Technical Assistance Specialist to join our dynamic team. In this role, you will be the primary point of contact for customers seeking technical support and guidance regarding our products and services. Your expertise and problem-solving abilities will contribute directly to customer satisfaction and the continuous improvement of our support processes.

In this role, you will: 

• As a Customer Technical Assistance Specialist  you will respond promptly and effectively to customer inquiries via phone, email, or chat, providing accurate technical assistance tailored to customer needs.
• Troubleshoot and diagnose technical issues related to hardware, software, and network configurations, working closely with internal teams to resolve complex problems.
• Document customer interactions thoroughly, maintaining detailed records of issues, steps taken, and resolutions in our customer relationship management (CRM) system.
• Collaborate cross-functionally with product development, quality assurance, and sales teams to escalate and track product-related concerns or feature requests raised by customers.
• Develop and maintain comprehensive knowledge of our products, services, and industry trends to ensure the provision of up-to-date and relevant support.
• Contribute to the creation and enhancement of technical documentation, troubleshooting guides, and customer self-help materials to empower users and reduce common support inquiries.
• Participate in ongoing training sessions and professional development opportunities to refine technical skills and customer service expertise.
• Assist in identifying recurring customer issues and recommend improvements to product design, functionality, or support processes.

Required Qualifications that Enables Your Success: 

• High School Diploma or GED equivalent is required.  Associate or bachelor’s degree is preferred.
• Experience in Customer support or Customer Service is required. 
• Experience with Microsoft Office applications is required, experience with SAP.
• Experience in Technical Support or Customer Service with experience in , ideally within a Specialty Chemical, Medical Device, Coatings, Technology, or  Electronics Industries being a plus.
• Strong problem-solving skills with the ability to analyze technical information and communicate solutions clearly to diverse audiences.
• Excellent interpersonal and communication skills, demonstrating patience, empathy, and professionalism in all customer interactions.
• Familiarity with troubleshooting tools, diagnostic software, and CRM platforms is highly desirable.
• Ability to manage multiple inquiries simultaneously while maintaining attention to detail and quality service.
• Experience with SAP is a plus.
• Specialty Chemical or Medical Device industry is a plus
• A technical background or certifications are a plus.

Your Work Environment:

At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work—whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include: 

• Standing, walking, or operating equipment for extended periods 
• Working in a lab or manufacturing setting with appropriate PPE provided 
• Use of computers and digital tools in an office or hybrid environment 
• Occasional lifting or movement of materials  
• Adherence to rigorous safety protocols and ergonomic standards 
   

We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience. 

Benefits that Empower You:

• Competitive salary with performance-based bonus plans 
• 401(k) match + Age-Weighted Defined Contribution 
• Comprehensive medical, dental & vision coverage 
• Health Savings Account (HSA) 
• Paid holidays, vacation, and parental leave 
• Flexible work environment 
• Learning and development opportunities 
• Career and professional growth 
• Inclusive culture and vibrant community engagement 

Learn more at benefits.lubrizol.com! 

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. 

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. 

We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you.  

Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.  

We win because of you. Let’s build the future together. 

 #LI-JA1 #LBZUS #LI-Hybrid