Sr Commercial Operations Analyst

• Location: Wickliffe OH (US) or Hazelwood UK, hybrid role (4d in the office)

  Travel: Limited

   

  How You’ll Make an Impact

  • Own and coordinate the Sales Incentive Planning (SIP) cycle, managing the global calendar and ensuring alignment across Commercial Excellence, HR, Finance, and regional sales leadership.
  • Partner with HR and Finance during SIP design to ensure commercial objectives, territory structures, and account ownership are accurately reflected in incentive plans.
  • Manage SIP exception processes, ensuring proper documentation, approvals, and resolution tracking across the organization.
  • Drive improvements and automation of SIP-related processes, increasing efficiency, reducing manual work, and strengthening data integrity.
  • Maintain SIP dashboards in collaboration with digital teams, ensuring accurate, timely, and accessible performance data.
  • Own the Customer Relationship Management (CRM) enhancement backlog, capturing business needs, defining requirements, and prioritizing initiatives with stakeholders and process leads.
  • Act as the coordination layer between business stakeholders, CRM standards, and IT/digital teams to ensure effective delivery of enhancements.
  • Monitor and communicate progress against CRM roadmaps while managing stakeholder expectations.
  • Maintain and update commercial policy documentation, ensuring accessibility, version control, and alignment with governance frameworks.
  • Manage policy exceptions (MOQs, supply terms, account ownership), ensuring appropriate approvals and periodic review.
  • Support governance processes such as product obsolescence and act as commercial focal point for Contract Lifecycle Management (CLM).
  • Own the Commercial Excellence communication infrastructure, ensuring consistent messaging and maintaining centralized training and documentation repositories.

  Required Qualifications that Enable Your Success

  • Proven experience (min. 5y) in commercial operations, account management, sales operations, or business operations within a complex multinational environment
  • Strong stakeholder management skills with the ability to influence across functions (HR, Finance, Legal, IT, Commercial)
  • Experience handling confidential and sensitive processes such as Sales Incentive Planning
  • Strong organizational skills with the ability to manage multiple workstreams with high attention to detail
  • Experience with process automation tools (e.g., Power Automate) and data-driven workflows
  • Ability to define business requirements and collaborate effectively with IT and digital teams
  • Excellent written and verbal communication skills

  Preferred Qualifications that Drive You Forward

  • Experience with CRM platforms (e.g., Salesforce)
  • Familiarity with Sales Incentive Planning processes
  • Experience with Power BI or similar tools
  • Background in specialty chemicals or B2B environments
  • Prior commercial or sales experience

  Your Work Environment

  Hybrid office environment with global collaboration, digital tools usage, and adherence to corporate governance and data security standards.

  Benefits that Empower You

  • Competitive salary with bonus plans
  • Flexible work environment
  • Learning and development opportunities
  • Career growth
  • Inclusive culture

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