Enterprise ServiceNow Governance & Platform Owner

How You’ll Make an Impact 

As an Enterprise ServiceNow Governance & Platform Owner, you'll be at the forefront of our innovation, driving the governance, strategic evolution, and operational excellence of the ServiceNow platform across a multi-company, domain-separated environment. You'll collaborate with a diverse group of passionate individuals to enable sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will: 

• Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth. 

• Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization. 

• Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices. 

• Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance. 

• Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement. 

• Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery. 

Required Qualifications that Enable Your Success 

• 8+ years of information technology experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles. 

• Strong knowledge of ServiceNow, including Information Technology Service Management (ITSM), Service Catalog, Knowledge Management, Configuration Management Database (CMDB)/Common Service Data Model (CSDM), reporting, and integrations. 

• Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth. 

• Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives. 

• Experience defining and enforcing platform standards, governance controls, and decision-making frameworks. 

• Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences. 

• Experience leading consulting partners, managed service providers, and outsourced delivery teams. 

• ServiceNow Certified System Administrator (CSA) and one or more ServiceNow Certified Implementation Specialist (CIS) certifications. 

Preferred Qualifications that Drive You Forward 

• Experience with ServiceNow Domain Separation, multi-instance strategies, or multi-company enterprise environments. 

• Experience implementing ServiceNow governance frameworks, including standards management, design review, demand intake, release governance, and change controls. 

• Experience supporting enterprise platform transformations, mergers, acquisitions, divestitures, or company onboarding initiatives. 

• Experience with Agile delivery methodologies, product ownership, release management, or platform governance functions. 

• Familiarity with ServiceNow capabilities such as Information Technology Operations Management (ITOM), Employee Center, Strategic Portfolio Management (SPM), Security Operations (SecOps), or other enterprise workflows. 

• ServiceNow Certified Application Developer (CAD), ITIL 4 Foundation or higher, Agile, Scrum Product Owner, or SAFe certifications. 

Your Work Environment 

At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work—whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include: 

• Standing, walking, or operating equipment for extended periods 

• Working in a lab or manufacturing setting with appropriate PPE provided 

• Use of computers and digital tools in an office or hybrid environment 

• Occasional lifting or movement of materials 

• Adherence to rigorous safety protocols and ergonomic standards 

We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience. 

Benefits that Empower You 

• Competitive salary with performance-based bonus plans 

• 401(k) match + Age-Weighted Defined Contribution 

• Comprehensive medical, dental & vision coverage 

• Health Savings Account (HSA) 

• Paid holidays, vacation, and parental leave 

• Flexible work environment 

• Learning and development opportunities 

• Career and professional growth 

• Inclusive culture and vibrant community engagement 

Learn more at https://benefits.lubrizol.com/!