Customer Service Support Supervisor

About Lubrizol  
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.  

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. 

Summary of the Role:

Supporting the company-wide rollout of GCC’s in the India region, this position will lead a group of CERs and planners/schedulers supporting intercompany order processing, commercial samples order processing and 3P planning & scheduling. For span of control purposes, this supervisor would manage a staff of 6-7 team members in Pune.  This will be a working supervisor position.

Responsibilities / Accountabilities:  

• Supervise, coordinate, and measure performance of direct reports, handling business priorities to ensure organizational goals are achieved.  Facilitate performance management, merit promotions, transfers, dismissals, commendations, etc.
• Provide appropriate coaching and guidance to direct report to support their professional development.
• Ensure order management, planning & scheduling processes adhere to standard work expectations.
• Utilize defined KPIs to identify and drive continuous improvement activity in scope of responsibility.
• Ensure appropriate auditing is in place for inventory records, transactional and master data accuracy.
• Coordinate with other functions to ensure smooth flow of materials and transactions, removing waste as needed to shorten cycle times.
• Communicate and drive to resolve problems that impact customer service or attainment of financial targets.
• Be a role model of Lubrizol’s core values.

Experience and Skills:  

• Minimum of 5 years of experience in supply chain within process industry.
• Minimum 2 years prior SAP user experience. 
• Proficient user of Microsoft Office products.
• Fluent in written and verbal English required.
• Strong communication and interpersonal skills.
• Prior supervisory experience preferred.
• Prior demonstrated structured problem-solving experience preferred.
• Able to support work schedule that overlaps Western Europe and China time zones.

Education / Certification: 

• Bachelor’s degree required.  
• Additional qualifications and experience in Supply Chain, Customer Service or Logistics preferred.

Requirements (education, experience, competencies, and specific job requirements):

• Autonomy
• Focus on customers
• Collaboration (Teamwork)
• Results orientation
• Planning and Execution
• Communication, written and verbal
• Flexible and adaptable

Ready for your next career step? Apply today and let's shape the future together!

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. 

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.