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客户服务专员 Customer Service Representative

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Date: Apr 3, 2021

Location: Pudong New District, 31, CN, 201204

Company: Lubrizol Corporation

ROLE:

The Customer Service Representative (CSR) is the daily interface with our customers to ensure customer satisfaction and support business objectives and plans.

 

RESPONSIBILITIES:

 

  1. Order Processing:
    1. Input customers' orders into "Fulfil order" module and liaise with Warehouse Supervisor and/or Distribution Officer, Production & Inventory Planner, Procurement Executive and other concerned parties in Lubrizol to fulfill orders.
       
    2. Work with appointed contractor to ensure shipment is arranged in a timely manner.

 

    1. Prepare and distribute invoice and other documentation to customers, banks and concerned parties in a timely and accurate manner.

 

  1. Manage Customer Relationships:
    1. Resolve any customer service-related problems, actual and potential, in a timely manner.
       
    2. Highlight any major change in customers' demands and sales trends to Production & Inventory Planner for inventory planning purpose.

 

    1. Participate in resolving service related customers' complaints with all concerned parties and implement corrective actions.

 

  1. Order Process Control & Compliant:
    Process orders in accordance to established procedure and ensure we comply with SOX requirements.
     
  2. Others :
    1. Following tasks are assigned to different CSRs with backups established:
      1. Weekly Sales Estimate reporting
      2. Month End orders monitoring
      3. Late shipment tracking reporting
      4. Third Party Supplier KPI
      5. Any other ad-hoc duties assigned by Customer Service Supervisor/Managers
         
         
         
        REQUIREMENTS (education, experience, competencies and specific job requirements):
         
        Education

 

  • Diploma or above in international trading, logistics, supply chain management, business management, etc. is preferred;

 

Experience

 

  • Applicants should have at minimum experience equivalent to 2 years on multinational company in order support, customer service or logistics function
  • Applicants who have experience in chemical company and know SAP usage are a big plus.

 

Main Base Competencies

 

  • Analysis
  • Problem solving and Decision-Making
  • Focus on Customers
  • Open Communication
  • Collaboration
     
    Knowledge, technical/professional skill:
     
  • Good analysis skills, be good at Microsoft Office Excel, Word, PowerPoint, Outlook etc. 
  • Have good knowledge on supply chain.
     
     
    Language Skill:
     
  • Fluent in English (verbal and written)


Job Segment: Customer Service Representative, Logistics, Warehouse, ERP, Customer Service, Operations, Manufacturing, Technology