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Customer Experience Representative

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Date: Feb 12, 2019

Location: Montmelo, Spain, ES, 08160

Company: Lubrizol Corporation

Lubrizol Advanced Materials is an essential ingredient in improving lives. Our innovative products enhance the shampoos, lotions and soaps you use; the medicine you take; the sports apparel and shoes you wear; the detergents that keep your whites whiter and your colors from fading; the medical devices that speed your recovery and enhance your comfort; the specialty coatings that make your wood furniture, floors and cabinets more durable, more beautiful and more sustainable; and the plumbing systems in your home that will never corrode, pit or scale.  With such a diverse portfolio, Lubrizol Advanced Materials offers unparalleled career growth opportunities for top-talent.  To learn more about each of our core businesses, click on the following links: Engineered PolymersPersonal CareHome CareLubrizol LifeSciencesPerformance Coatings, and Lubrizol CPVC Piping Systems.



Customer Experience Representative

Location: Montmeló, Barcelona


As a Customer Experience Representative at Lubrizol, you will ensure order processing for a group of customers and/or for a defined geographic area for a specific business market whilst preserving the Company's commercial standing and quality of Service. You will act as as the interface between Production Planning, Suppliers and others where applicable for Lubrizol. As well as handling customer complaints by opening, investigating, and resolving complaints and providing all necessary communication associated with this effort.You will also be responsible for  ensuring the processing of commercial product sampling and to manage inventory levels at designated sample centres to meet customer service levels in accordance with the requirements of the Estane Business.


If successful you will responsible for: 


  • Receiving, processing sales orders into the system. Give necessary feedback on the progress to both internal and external customers.
  • Keep track of and when necessary expedite orders through the supply chain.
  • Invoicing: control of product prices and increments and proactively co-ordinate the internal price records with the responsible pricing administrator.
  • Ensure all goods shipped in each month are invoiced in the same month.
  • Daily planning, organisation & communication of transport orders towards LZ selected supplier for road, air, ocean freight related shipments using SAP and its tools.
  • Issuing of relevant documents to facilitate the physical transportation of goods: Transport orders, shipping invoice, other required documents upon request.
  • Daily monitoring and follow up on all road freight orders with the LZ selected suppliers, loading locations and customers and ensure proper communication.
  • Handle the coordination and response to all inquiries or complaints received directly from our customers or through other internal departments. The complaints will be for sales orders invoiced by Lubrizol.
  • Enter customer complaints into SAP's CRM Complaint System. Monitor Complaints to ensure that items are entered timely and that a root cause and corrective action are documented adequately and ultimately resolution is agreed and communicated clearly with all parties.
  • Oversee the supply chain planning for designated sample centers to determine the appropriate inventory levels using planning tools and input from business partners.
  • Monitor SAP system for unconfirmed sample orders and communicate availability timelines. Enter stock transport orders for samples and direct receipt of inbound goods.



What you will need for success: 


  • Bachelor degree in logistics or international trade, or previous experience in supply chain within similar industry
  • Preferably knowledge of international trade techniques and regulations (ex: Incoterms)
  • Computer Literate
  • Fluent in English and Spanish, other European language is an asset
  • Knowledge of SAP

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