SEA Account Manager, Medical Devices

Summary of the Role:

This role is accountable for driving revenue growth, market expansion, and profitability by developing and managing customer accounts and prospects within an assigned territory and/or customer segment. The position plays a critical role in strengthening Lubrizol’s market position and achieving sustained market leadership in the Medical Components segment of the Medical Devices market in Southeast Asia through value-based selling and strategic account management.

Key Activities:

• Implement sales strategy through value creation approach to designated direct customers.
• Expand Lubrizol's footprint by identifying, developing, and converting new business opportunities
• Strengthen key customer relationships to drive long-term partnerships and share-of-wallet growth
• Execute disciplined forecasting, budgeting, and pipeline management to support business predictability

Responsibilities / Accountabilities:  

• Provide market information and sales direction on existing/ prospective customers of the SEA region.
• Own and grow revenue from existing and prospective customers within the SEA region by executing aligned sales and account strategies.
• Develop and implement customer-specific value propositions that address current and emerging market needs.
• Build and manage strong relationships with external and internal key decision-makers
• Develop and execute Customer Interface Strategies (CIS) for strategic and high-value accounts
• Follow up and handling of customer complaints in co-operation with logistics group
• Capture and translate Voice of the Customer (VOC) insights into actionable growth initiatives
• Maintain accurate and timely commerical reporting, including call reports, sales forecasts, pipeline updates and expense reports 

Requirements (education, experience, competencies and specific job requirements):

Education / Certification: 

• Engineering degree or graduation
• Management degree preferred

Experience and Skills:  

• Minimum 10 to 12 years of relevant commercial experience, preferably in medical devices, medical components, polymers, or a related B2B industry 
• Strong background in professional sales, key account management, and business development
• Demonstrated ability to drive growth through value selling, strategic negotiations, and customer relationship management

Competencies for the Role:

• Driving Success
• Communicating Information
• Creating Innovations
• Evaluating Problems

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