Customer Assistance Technical Representative

About Lubrizol  
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.  

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. 

Job Title : Customer Assistance Technical Representative

Job Location : Brussels (Belgium) or Kallo (Belgium)

Job Type : Permanent

Type of Role : Hybrid

Join our thriving Team at Lubrizol as Customer Assistance Technical Representative!

Unleash Your Potential. At Lubrizol we're transforming the industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.

What you'll do:

As a Customer Assistance Technical Representative, you will contribute to the implementation of a global complaint management strategy for Lubrizol and take the lead on all issues around product quality for the segment Life Science. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Your work will directly impact the continuous improvement practices with our customers.  

Key Accountabilities

• Contribute to the implementation of a global complaint management strategy for Lubrizol.
• Take the lead on all issues around product quality, specification and usage, including coordinating/facilitating communication between the different business units.
• Manage customer’s product quality complaints, provide corrective actions and arrange appropriate compensation when necessary.
• Document, investigate, and define corrective action and resolution for customer complaints to ensure lessons learned and continuous improvement practices are implemented. 
• Lead and send the response to customer surveys, questionnaires or requests for documentation such as ISO certification, quality systems, product specifications and other technical matters.
• Enter complaints and technical assistance requests in SAP (CRM) and coordinate Quality related complaints with the appropriate department (Supply chain, Operations, Product Safety, …).  Write closure letters and send them to customer after appropriate approvals.
• As necessary, support the Customer Experience Manager and/or Commercial/Sales Team to build customer relationships by attending customer visits.

Skills That Make a difference

• Educational Degree with a 2 year minimum experience within a global organisation
• this role requires a Chemical/Technical education or experience working in a chemical organisation
• Experience in Operations is an asset
• Fluent in written and verbal English.  As the role interacts a lot with local partners, a minimal knowledge of Dutch is required. other European Languages are an advantage
• Knowledge and use of Quality tools (Statistics,.. )
• Proficient in Microsoft Office, particularly Excel
• Experience of using SAP
• Build collaborative relationships with different departments
• Excellent written communication skills
• Knowledge on problem solving skills like 4-step  

Perks and Rewards that Inspire:

• Develop your professional career with a highly respected, industry-leading, multinational company that is part of Berkshire Hathaway Inc.
• Become part of a culture that is based on accountability and empowerment and which values diversity and inclusivity.
• A competitve remuneration and benefits package

Ready for your next career step? Apply today and let's shape the future together!

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. 

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.