Customer Experience Supervisor

How You’ll Make an Impact 

As a Customer Experience Supervisor, you'll drive excellence in customer service operations while strengthening the connection between supply chain, production, and customer-facing teams. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will: 

• Lead and develop a team of Customer Experience Representatives, ensuring high performance, accountability, and engagement. 

• Ensure compliance with global standards set by the Center of Excellence and Supply Chain teams. 

• Identify, develop, and implement process improvements that enhance efficiency, accuracy, and cost-effectiveness. 

• Maintain a customer portfolio to stay connected to daily operations and uphold a strong customer-first mindset. 

• Manage the order-to-cash cycle, ensuring timely processing, shipment, and invoicing. 

• Evaluate supply plans against customer demand to optimize service levels. 

• Leverage data analytics to identify trends and potential service disruptions. 

• Provide insights to Master Production Schedulers to optimize service. 

• Collaborate with Commercial, Technical, and Sales teams to ensure seamless customer experience. 

• Manage stakeholder expectations through proactive communication. 

• Optimize inventory levels through analysis of slow-moving materials. 

• Lead reporting cadence including open orders and performance metrics. 

• Participate in customer visits alongside commercial teams. 

Required Qualifications that Enable Your Success 

• Bachelor’s degree from an accredited university or college; technical preferred. 

• Minimum two (2) years of supply chain, commercial, customer service experience, or other relevant professional experience. 

• Leadership experience. 

• Strong understanding of supply chain and logistics processes. 

• Proficiency with Microsoft Office and SAP. 

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal skills. 

• Attention to detail and continuous improvement mindset. 

• Ability to manage multiple priorities. 

Preferred Qualifications that Drive You Forward 

• MBA or advanced degree. 

• Experience in operations such as R&D, manufacturing, or transportation. 

• Experience leading teams in customer service or supply chain. 

Your Work Environment 

• Standing, walking, or operating equipment for extended periods 

• Working in a lab or manufacturing setting with appropriate PPE provided 

• Use of computers and digital tools in an office or hybrid environment 

• Occasional lifting or movement of materials 

• Adherence to safety protocols and ergonomic standards 

We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience. 

Benefits that Empower You 

• Competitive salary with performance-based bonus plans 

• 401(k) match + Age-Weighted Defined Contribution 

• Comprehensive medical, dental & vision coverage 

• Health Savings Account (HSA) 

• Paid holidays, vacation, and parental leave 

• Flexible work environment 

• Learning and development opportunities 

• Career and professional growth 

• Inclusive culture and vibrant community engagement 

Learn more at https://benefits.lubrizol.com/!