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Customer Service Representative

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Date: 22-Dec-2021

Location: Blackley, MAN, GB, M9 8GQ

Company: Lubrizol Corporation

Lubrizol Advanced Materials is an essential ingredient in improving lives. Our innovative products enhance the shampoos, lotions and soaps you use; the medicine you take; the sports apparel and shoes you wear; the detergents that keep your whites whiter and your colors from fading; the medical devices that speed your recovery and enhance your comfort; the specialty coatings that make your wood furniture, floors and cabinets more durable, more beautiful and more sustainable; and the plumbing systems in your home that will never corrode, pit or scale.  With such a diverse portfolio, Lubrizol Advanced Materials offers unparalleled career growth opportunities for top-talent.  To learn more about each of our core businesses, click on the following links: Engineered PolymersPersonal CareHome CareLubrizol LifeSciencesPerformance Coatings, and Lubrizol CPVC Piping Systems.

 

 

Customer Service Representative

Blackley, Manchester

Competitive Salary and Excellent Benefits

 

Lubrizol are looking to recruit a Customer Service Representative to join the team at Blackley, Manchester. 

The successful candidate will ensure order processing for a particular group of customers and/or for a defined geographic area for a specific business market whilst preserving the Company's commercial standing and quality of Service. 

They will guarantee the daily transport ordering and all related activities, acting as the interface between Production Planning, Suppliers and others where applicable for Lubrizol.

As well as handling customer queries and complaints by opening, investigating, and resolving issues and providing all necessary communication associated with this effort.

 

In this role the successful candidate will be responsible for:

  • Receiving, processing sales orders into the system. Give necessary feedback on the progress to both internal and external customers.
  • Keep track of and when necessary, expedite orders through the supply chain
  • Invoicing: control of product prices and increments and proactively co-ordinate the internal price records with the responsible pricing administrator
  • Ensure all goods shipped in a given month are invoiced in the same month
  • Daily planning, organization & communication of transport orders towards LZ selected supplier for road, air, ocean freight related shipments using SAP and it’s tools
  • Issuing of relevant documents to facilitate the physical transportation of goods : Transport orders, shipping invoice, other required documents upon request
  • Daily monitoring and follow up on all road freight orders with the LZ selected suppliers, loading locations and customers and ensure proper communication.
  • Handle the coordination and response to all inquiries or complaints received directly from our customers or through other internal departments. The complaints will be for sales orders invoiced by Lubrizol
  • Enter customer complaints into SAP's CRM Complaint System. Monitor Complaints to ensure that items are entered timely and that a root cause and corrective action are documented adequately and ultimately resolution is agreed and communicated clearly with all parties.

 

 

To be successful you will need:

  • Bachelor degree in logistics or international trade, or previous experience in supply chain organizations with customer focus

or

  • Bachelor degree in business administration or a comparable education with work experience.
  •  Knowledge of SAP is an asset.
  • Knowledge of international trade techniques and regulations (ex: Incoterms)
  • Computer Literate
  • Fluent in English and at least one other European language 
  • Knowledge of SAP is an asset.

 

We offer a comprehensive benefits package including discretionary annual bonus, competitive pension scheme and private medical cover.

Lubrizol will support you to develop your own skills and progress as part of a global organisation.

 

CLOSING DATE 14 JANUARY 2022


Together, we are Lubrizol: Where science excels, and people make a difference

 

It’s an exciting time to be part of Lubrizol.  Lubrizol is not staying put. We are continually learning and evolving.  Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.  We are talented people working together to solve problems and improve lives through science. We are making a difference, and we will never stop pushing to do it better.

 

Lubrizol is an equal opportunities employer and welcomes applications from a diverse range of applicants. All applicants will be considered entirely based on their relevant merits and abilities.

 

Located three miles north of Manchester City Centre, Blackley is home to some of the most popular green spaces in the area including Heaton Park (the biggest park in Greater Manchester, and one of the largest municipal parks in Western Europe), Blackley Forest and Boggart Hole Clough.   Reflecting its history as a textile manufacturing hub, the Manchester area was once known as “Cotttonopolis.” The Manchester Ship Canal, built in 1894, enabled oceangoing ships to sail right into the Port of Manchester. Today, Manchester's museums celebrate its rich industrial heritage and its role in the Industrial Revolution, the textile industry, the Trade Union movement, women's suffrage and football (Manchester United and Manchester City). Residents and visitors can get a sense of Manchester’s Roman history by touring a reconstructed part of the Roman fort of Mamucium (circa 79 AD), which is open to the public in Castlefield.  Returning to the twenty-first century, Blackley is near The Manchester Arndale is the UK's largest city centre shopping centre, followed closely by the nearby Trafford Center, which boasts Europe’s largest food court and the UK’s most frequently visited cinema.


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