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Windows Client Engineer

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Date: Jan 6, 2021

Location: Wickliffe, OH, US, 44092

Company: Lubrizol Corporation

61764 

The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.

At Lubrizol, our mission is straightforward: We improve lives as an essential partner in our customers’ success, delivering efficiency, reliability or wellness to their end users. Read the cover story in Smart Business Magazine to learn how Lubrizol plans to advance its growth.

 

Role Accountability

This role is accountable for continuous operation, performance and strategic planning of enterprise client infrastructure running Windows 10 and Android operating systems.

Essential Job Functions

  • Work closely with other service groups within the IS organization to ensure efficient and effective resolution of support requests, incidents, and problems
  • Provide tier 3 support in the following areas:
    • Windows Legacy, Windows 10 and Android Operating Systems
    • OS Deployment
    • Hardware interface drivers
    • Edge and Internet Explorer 11 Browsers
    • Active Directory based Group Policy
    • Registry configuration and changes
    • Client Certificates (Authentication and Encryption)
    • Microsoft BitLocker encryption
    • Windows Defender Security client
    • Microsoft Endpoint Manager/InTune and Modern Desktop
    • Windows AutoPilot
    • Azure Desktop Analytics
    • Enterprise, 3rd party and LOB Client Applications troubleshooting and support
  • Provide clear and precise technical process and end user facing documentation
  • Follow ITSM methodology to manage support requests, incidents and problems
  • Coordinate service/support needs with Vendors, Technical Engineers, Service and Application Owners
  • Effectively communicate issues and resolutions

 

Critical Competencies

  • Analysis
  • Planning, Execution, and Results Orientation
  • Open Communication
  • Collaboration
  • Self-development

Required Qualifications

Education / Certifications:

  • Bachelor’s degree in computer science or associated area.

Experience:

  • Minimum of three years of work experience in IT / Windows / Client environment

Skills & Systems:

  • Windows 10 and Android operating Systems
  • Microsoft Certification is a plus

Work Environment

Role Scope:

  • This role is part of a global team responsible for continuous operation, performance and strategic planning of enterprise client infrastructure running Windows 10 and Android operating systems. This position will primarily be responsible for providing technical design and implementation of Lubrizol Client Platforms. This includes the Operating System, OS Deployment, Drivers, Client Browsers, Enterprise Applications, Group Policy, Registry, Certificates, Microsoft Encryption/BitLocker, and Windows Defender Security.

 

Travel:

  • 15% or less

Work Hours:

  • Regular Lubrizol business hours

 

           

 

While headquartered in the United States, Lubrizol is truly a global specialty chemical company.  We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.

 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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