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Technical Services Manager - Thermal Management

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Date: May 25, 2021

Location: Wickliffe, OH, US, 44092

Company: Lubrizol Corporation

The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them. At Lubrizol, our mission is straightforward: We improve lives as an essential partner in our customers’ success, delivering efficiency, reliability or wellness to their end users. Read the cover story in Smart Business Magazine to learn how Lubrizol plans to advance its growth.
 

 

The Thermal Management Technical Service Manager provides a competitive advantage for Lubrizol by working with Lubrizol’s customer base to develop, deploy and support technical solutions within the thermal management domain. The technical services manager has accountability for (1) engaging with the customer to commercialize a final product consistent with the customer expectations; (2) technical support for products currently supplied to assigned customers; and (3) technical single point of contact for customer questions. 

 

Role success factors include project planning, analysis skills, solving problems, drive for results, voice of customer, communication, and building relationships. The successful candidate should have a proven track record of interfacing with external customers, managing multiple technical projects, providing solutions through a network of resources, have strong interpersonal and communications skills, and work well in diverse teams. This is a global role that acts as the technical point person for all needs related to immersion fluids, as well as partners with external customers related to technical issues & concerns.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Translates customer needs into technical plan, then leads an internal team to implement that project plan in timely, cost-efficient manner
  • Keeps current on customer needs, patent literature, regulatory issues and industry trends to anticipate new product applications and formulations
  • Optimizes the customer’s final product based on product platform.  Facilitates necessary testing to develop commercialized products for Lubrizol customers
  • Applies and executes project management practices (i.e., developing a project plan, charter, scope, statement of work, cost estimates, schedule, etc.)
  • Provides technical guidance, formulation development, and application problem solving support to resolve field issues for assigned customers and OEM’s; Applies creative and innovative thinking skills to solve problems
  • Partners with account managers to develop strong customer relationships and communicate customer goals to the Lubrizol organization
  • Develops and maintains contact with key suppliers / external test laboratories / vendors to ensure access to newest technologies
  • Communicates with internal and external test laboratories to ensure sufficient resource allocation for business demands
  • Develops and effectively delivers clear technical presentations to internal (Lubrizol) and external (customers, industry) audiences
  • Develops technical training material for distribution to field sales & support organizations

 

REQUIRED QUALIFICATIONS, SKILLS, EDUCATION & EXPERIENCE:

  • Bachelor’s degree in chemistry, chemical engineering, or related field
  • 5+ years of demonstrated success as a key player in an account team
  • 5+ years of experience in external customer interface, managing relationship with technical functions of customers and successfully delivering and implementing technical solutions
  • Demonstrated successful technical trouble-shooting experience
  • Effective project management experience, including project economics  
  • Experience presenting and reporting on project plans and cost benefit analyses to appropriate stakeholders, including capability to interact with executives and senior management
  • Strong presentation skills to showcase technology solutions internally to non-technical functions and to external customers
  • Scientific / analytical skills & strong problem-solving skills
  • Ability to travel up to 25% of the time and to participate in global discussions as needed
  • Fluent English oral and written communication skills

While headquartered in the United States, Lubrizol is truly a global specialty chemical company.  We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.

 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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