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Application Support Analyst

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Date: Jun 23, 2022

Location: Wickliffe, OH, US, 44092 Brecksville, OH, US, 44141

Company: Lubrizol Corporation

88563 

The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.

 

Lubrizol is currently looking for a collaborative Application Support Analyst, who will have a focus on a wide range of client-server applications. In this role, you will ensure the ongoing support and upgrades of 30+ global applications. Some applications will require direct hands-on work, while others will require coordination with vendors and partners. These applications are always evolving, and the requirements of the business are changing rapidly as well. The ideal candidate will need to be skilled in current technologies, but also able to adapt and quickly learn new technologies as strategies change and new capabilities are needed. Ideally, this position will be based at our Global Headquarters in Wickliffe, OH,  following a hybrid working model, or anywhere Lubrizol operates. 

 

What you will do:

  • Design / Document / Enhance support and escalation processes for applications
  • Perform technical support for escalated incidents
  • Work closely with vendors and third-party support contacts to coordinate support activities
  • Coordinate vendor access and planning for application upgrades and implementations
  • Work closely with Enterprise Architects to develop application lifecycle plans and proper architecture and design

 

What you need:

  • Bachelor’s degree or at least 5 years of relevant experience
  • 3-5 years' experience in Information Technology, preferably 1-2 years of systems administration
  • Strong background in Windows 8/10 and application troubleshooting
  • Responsiveness and a customer service-oriented mentality
  • Proven ability to communicate and work effectively across a variety of backgrounds
  • Ability to build effective partnerships across teams, and create consensus
  • Identifying areas for improvement in support models, processes, or application design

 

What will put you ahead:

  • Experience with VMWARE / Remote Desktop published applications
  • Experience working with SQL server-based applications
  • Experience in Windows Server 2019 and above
  • Experience in System Center Configuration Manager (SCCM) 2012
  • Experience in Service Now request / incident processes
  • Previous experience supporting plant environments

 

Why Lubrizol?

  • Competitive salary with performance-based bonus plans
  • 401K Match plus Age Weighted Defined Contribution Plan
  • Competitive medical, dental & vision offerings
  • Health Savings Account
  • Paid Holidays, Vacation, Parental Leave
  • Flexible work environment


Learn more at benefits.lubrizol.com!

 

 

While headquartered in the United States, Lubrizol is truly a global specialty chemical company.  We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.

 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.

 

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Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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