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Customer Experience Representative

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Date: Mar 21, 2018

Location: Seoul, Korea, KR, 06160

Company: Lubrizol Corporation



  • To be the focal point for a designated group of customers.
  • Responsible to ensure effective communication to the customer, to the commercial organization and between supporting departments.




Customer Orders:

  • Collect and process customer orders in the Lubrizol order management system (mostly SAP). Keep track of order status and communicate progress adequately to both internal and external customers.
  • Invoicing: control of product prices and increments and proactively co-ordinate the internal price records with the responsible pricing administrator
  • Comply with SOX requirements such as to ensure all goods shipped in a given month are invoiced in the same month
  • Coordinate transport orders towards LZ selected supplier for road, air, ocean freight related shipments following established processes, policies and tools
  • Issuing of relevant documents to facilitate the physical transportation of goods : Transport orders, shipping invoice, other required documents upon Customer Queries:
  • Handle the coordination and response to all inquiries following established policies, processes and tools


Customer Complaints:

  • Handle all customer complaints received directly from our customers or through other internal departments. The complaints will be for sales orders invoiced by Lubrizol and shall be handled within established expected response times and following established policies, processes and tools.


Commercial Samples:

  • Process requests for free of charge commercial product samples with appropriate approvals and following established policies, procedures and tools



REQUIREMENTS (education, experience, competencies and specific job requirements):


1)  Education:

  • University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred;


2) Experience:

  • 3-4 years of experience in supply chain organizations with customer focus


3) Knowledge, technical/professional skill:

  • MS Office knowledge including Excel/Outlook
  • Knowledge of international trade techniques
  • Knowledge of SAP is an asset.
  • Problem Solving


4) Language Skill:

  • Fluent in English


Job Segment: Customer Service Representative, ERP, Business Manager, SAP, Customer Service, Technology, Management