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Account Manager, Lubricant Additives

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Date: Nov 19, 2021

Location: Pudong New District, SH, CN, 201204

Company: Lubrizol Corporation

PURPOSE:

This role is to develop and maintain effective and service-oriented relationships with assigned customers to achieve profitable business. He/she needs to work with internal and external teams to provide valued products, generate and deliver value proposition to customers including key global and local accounts. 

 

 

RESPONSIBILITIES:

 

Daily Sales Activities

  • Be equipped and updated with products and technical knowledge.
  • Use company system and tools to record and update customer profile, demand rolling forecast, customer call reports and opportunity progress.
  • Actively collect information of customer dynamic and competitive intel, identify customer needs and coordinate for a solution.
  • Lead and coordinate with internal business groups and functions (technology, product management, supply chain etc.) to provide high quality market insight, technical and supply chain services for the customer.
  • Work close with global account manager to ensure alignment on global customer strategy and activities for specific account.
  • Assist in the collection of receivables as necessary.
  • Actively coordinate and communicate to resolve product integrity issues.

 

Account Management

  • Achieve customer intimacy across multiple level and different functions.
  • Understand customer strategy as well as business plan and accordingly build effective customer plan by alignment with internal stakeholder including product line strategy and supply chain value proposition.
  • Align sales objectives with internal stakeholders, coordinate and lead the internal efforts to deliver results.
  • Proactively set up sales, supply chain or other systematic approach to ensure effectively working with customer.
  • Build trust and retain long-term relationship with key customer contacts, including middle and senior level.

 

REQUIREMENTS (education, experience, competencies, and specific job requirements):

 

  • Bachelor’s degree or above, major in chemistry, mechanical / automotive engineering, or related field.
  • 7+ years of relevant work experience.
  • Commercial field with global view is preferred.
  • Proactive and self-motivated with strong sense of ownership.
  • Self-driving and result oriented.
  • Good team player.
  • Well organized and principled.
  • Ability to complete assigned tasks on time with high quality.
  • Positive and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Excellent verbal and written communication in both English and Mandarin.
  • Able to travel frequently.


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