Customer Service Manager

Lubrizol Additives is a pioneering global supplier of chemical additives technologies including additives for engine oils, driveline applications, gasoline and diesel fuel, other transportation related fluids and industrial lubricants. We are committed to providing value to our customers, and we understand that success comes from working together. The Lubrizol Additives team is passionate about what we do. Our customers count on us for trusted expertise,testing confidence, supply assurance and independent strength. We are looking for top talent to help inspire new ideas, create opportunities and enable the advancement of innovative technologies. We offer abundant opportunities for career growth in a challenging, collaborative environment. Learn more about how we are achieving Success Together.

Job Title   :  Customer Service Manager

Reporting : Head SCM

Location   : Turbhe (Mumbai)

Entity        : Lubrizol India Private Limited

Summary of the Role

Accountable to ensure effective Planning and Delivery to intercompany and external customers on time and safely by complying trade and legal regulations.

Responsible for customer service which includes sales forecast and dispatch & related activities of finished goods. Also responsible for logistic arrangement, by-product sale & handling customer complaints.  

Responsibilities / Accountabilities:  

• Build monthly/weekly/daily production plan based on the sales forecast [includes export orders as well].
• Interface & facilitate between Production, SCM, Sales & Customers.
• Ensure the logistics chain [finished goods dispatch, raising invoice, LR to transporter etc.] and related documentation of the finished goods.
• Responsible for awarding transportation contracts as per the prescribed process.
• Compliance of Indirect (GST) & other taxes.
• Coordinate the sales of by-products.
• Serve as point of contact for handling Customer Complaints end-to-end.
• Work on & implement new processes to improve efficiency & effectiveness of Customer Service function.
• Create avenues for cost control with a focus on process re-engineering.

REQUIREMENTS (education, experience and competencies):

Education / Certification:

• Chemistry Graduate Degree or equivalent
   
  Experience and Skills:  
   
• 15 – 18 yrs  
   
  Competencies for the Role

• Effective communication
• Effective Collaboration
• Results orientation
• Strategic thinking & Innovative approach
• Business Analytics & Finance acumen

About Us: The LZA South Asia manufacturing plant is at Turbhe, Navi Mumbai. Lubrizol India Pvt. Ltd. (LIPL) manufactures and markets fuel and lubricant additives and specialty performance chemicals for industry. With its strong technological and operational competencies, LIPL has the ability to adopt the changing needs of its customers, other stakeholders and society at large.

Our Employment offers you -

1. Diversity & Inclusion - Lubrizol is an equal opportunity employer and is committed to a diverse and inclusive workplace. We believe that embracing diversity, inclusion and a global mindset will be a key enabler of our success. https://www.lubrizol.com/Sustainability/Social/Diversity-and-Inclusion

2. Culture – Lubrizol’s culture of accountability and empowerment drives our success. Together, we are Lubrizol: Where science excels, and people make a difference.

3. Work Life Balance - We provide flexible working schedule that empowers you to split time and energy between work and other important areas of your life successfully.

4. Benefits - We believe our employees are most important to us. We take care of our diverse workforce and a culture of inclusive engagement in the workplace. We develop and train our employees and provide flexible medical benefits to address medical urgencies. Do explore to know more.