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Export Customer Service Representative

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Date: Feb 19, 2021

Location: Midland, MI, US, 48642

Company: Lubrizol Corporation

CPI Fluid Engineering, a division of The Lubrizol Corporation, is a world leader in synthetic compressor lubricants. CPI connects the best of both worlds – the production capabilities and technical resources of major equipment and lubricant manufacturers with the flexibility and responsiveness of a service-oriented organization. Lubrizol, a Berkshire Hathaway company, is a market-driven global company that combines complex, specialty chemicals to optimize the quality, performance and value of customers’ products while reducing their environmental impact.  Lubrizol produces and supplies technologies to customers in the global transportation, industrial and consumer markets.  These technologies include lubricant additives for engine oils, driveline and other transportation-related fluids, industrial lubricants, and additives for gasoline and diesel fuel.  In addition, Lubrizol makes ingredients and additives for home care and personal care products and pharmaceuticals, and specialty materials, including plastics technology and performance coatings in the form of resins and additives.

 

Job Title: Customer Service Representative - Export            Division: LZA – CPI

Reports To: Customer Service Supervisor


Summary
The Export Customer Service Representative (CSR) processes sales orders for direct and intercompany customers. The CSR will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance and shipping locations to ensure that we meet our customer’s expectations and ship materials in a timely manner. Will coordinate with our Freight Forwarder for the export booking, and distribution of documentation. The role contributes to the Company’s success by ensuring that our customers find doing business with Lubrizol rewarding and cost effective. The CSR ensures complete customer satisfaction by effectively processing orders, timely communication, using order entry skills, being an effective written communicator, and being proactive in problem resolution.


Essential Job Functions
• The CSR receives and enters the sales order into SAP or reviews orders sent through our systems via EDI functionality or mylubrizol.com. The CSR is responsible to ensure that the order entry, shipping, billing, and documentation information is accurate for each order. The CSR supports a large global customer base with positive traits including but not limited to strong problem solving skills, software familiarization, transportation shipping knowledge, and strong interpersonal skills.
• Assist customers, LZ Subsidiaries and Sales with export inquires pertaining to INCOTERMS, payment terms, documentary collections, letter of credit operations for air, ocean and intermodal transport. CSRs must have knowledge of boycott violations and country requirements as appropriate.
• The CSR role may include basic supply chain support to terminals, warehouses, or other source points. This type of support may include SAP support and documentation assistance within the order handling process.
• Where appropriate, the CSR coordinates with Sales, Marketing and Scheduling group to strategize and implement plans to deal with supply situations
• CSR must provide accurate documentation instructions to enable the freight forwarder to send documents to the customer or bank correctly.
• Export bookings – corresponding with steamship lines, air carriers and freight forwarders.
• Relationships are central to success. The CSR develops the trust and respect of Customers and Co-Workers through timeliness, accuracy and dependability. Key characteristics for success are being detailed oriented, prompt, organized and to demonstrate follow through.
• Look for opportunities for Continuous Improvement throughout the order handling processes.
• The CSR may serve as a trainer under the supervision of the Supervisor.
• The CSR strengthens the group by sharing knowledge and experiences with others. As experience grows, the CSR may be asked to participate in Projects. These may be focused in the Department or cross Departmental.
• Portions of this role may be auditable. The CSR will assist and participate in audits as appropriate.


Education / Certification
Specific degrees are not required for these positions though a degree is recognized as beneficial.


Experience and Skills
Experience specific to order entry, production scheduling, problem resolution, and the Transportation industry are beneficial. A complete training program is available for a hard working, detailed oriented person. The CSR must possess excellent verbal and written communication skills. Other key skills include but are not limited to:
• Strong interpersonal skills and the ability to work in a Team environment
• Able to multi task, prioritize, organize, and follow through
• Able to take initiative displaying a “can do” attitude
• Being professional and working in a courteous manner
• Knowledge of International Logistics, Trade and Compliance


Supervisory Responsibility
There is no Supervisory responsibility with this role.


Empowerment & Decision Making
To be successful as a Customer Service Representative, the person must be able to act independently knowing when the Supervisor or other management as appropriate needs to be included in the decision-making process.

 

Midland, Michigan offers a great quality of life with a mix of small-town America character blended with big-city opportunities.  Our residents enjoy artistic, cultural and recreational opportunities fit for communities many times our size – all with the convenience and charm of a county of 83,000 people.  There is so much more to see and experience right here in Midland County and we invite you to experience this great quality of life that Midland has to offer. 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.

 

Do You Need Assistance?

Please let us know if you need an accommodation to proceed with your application for a posted job, or with any other aspect of the interview or assessment process.  You can either call 440-943-4200 and ask for Talent Acquisition or send an email to talentacquisition@lubrizol.com. Please note that this phone line and email address are not to be used for checking on the status of an already submitted application and not to be used by third party recruiters.


Nearest Major Market: Midland Michigan
Nearest Secondary Market: Saginaw

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