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Customer Service Representive

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Date: Jan 7, 2022

Location: Deer Park, TX, US, 77536

Company: Lubrizol Corporation

77845 

LiquidPower Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction.  In 2014 LSPI was acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66.  LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance.  LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment.  LSPI leading brands are LiquidPower™, ExtremePower® and RefinedPower™.

LSPI consistently recruits the best and brightest.  Put your valuable skills to work and join us!

Summary
The Export Customer Service Representative (CSR) processes sales orders for direct and intercompany customers.  The CSR will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance and shipping locations to ensure that we meet our customer’s expectations and ship materials in a timely manner. Will coordinate with our Freight Forwarder for the export booking, and distribution of documentation.  The role contributes to the Company’s success by ensuring that our customers find doing business with Lubrizol rewarding and cost effective.  The CSR ensures complete customer satisfaction by effectively processing orders, timely communication, using order entry skills, being an effective written communicator, and being proactive in problem resolution.    

 

Essential Job Functions  
•    The CSR receives and enters the sales order into SAP or reviews orders sent through our systems via EDI functionality or mylubrizol.com.  The CSR is responsible to ensure that the order entry, shipping, billing, and documentation information is accurate for each order.  The CSR supports a large global customer base with positive traits including but not limited to strong problem-solving skills, software familiarization, transportation shipping knowledge, and strong interpersonal skills. 
•    Assist customers, LZ Subsidiaries and Sales with export inquires pertaining to INCOTERMS, payment terms, documentary collections, letter of credit operations for air, ocean and intermodal transport. CSRs must have knowledge of boycott violations and country requirements as appropriate.
•    The CSR ensures that the customer’s invoice is generated timely and is accurate for distribution.
•    The CSR role may include basic supply chain support to terminals, warehouses, or other source points.  This type of support may include SAP support and documentation assistance within the order handling process.   
•    CSR must provide accurate documentation instructions to enable the freight forwarder to send documents to the customer or bank correctly.
•    Export bookings – corresponding with steamship lines, air carriers and freight forwarders.
•    Relationships are central to success.  The CSR develops the trust and respect of Customers and Co-Workers through timeliness, accuracy and dependability.  Key characteristics for success are being detailed oriented, prompt, organized and to demonstrate follow through.
•    Look for opportunities for Continuous Improvement throughout the order handling processes.
•    Experience and knowledge are key characteristics for the CSR to develop and utilize in offering ideas on improvement. The CSR may serve as a trainer under the supervision of the Supervisor.  The CSR strengthens the group by sharing knowledge and experiences with others. As experience grows, the CSR may be asked to participate in Projects.  These may be focused in the Department or cross Departmental. Portions of this role may be auditable.  The CSR will assist and participate in audits as appropriate. Where appropriate, the CSR coordinates with Sales, Marketing and Scheduling group to strategize and implement plans to deal with supply situations.

 

Education / Certification
High School Diploma required

 

Experience and Skills
Five to 10 years Customer Service experience specific to order entry, production scheduling, problem resolution, and Transportation industry are beneficial.  A complete training program is available for a hard working, detailed oriented person.  The CSR must possess excellent verbal and written communication skills.  Other key skills include but are not limited to:
•    Strong interpersonal skills and the ability to work in a Team environment
•    Able to multitask, prioritize, organize, and follow through
•    Able to take initiative displaying a “can do” attitude
•    Being professional and working in a courteous manner
•    Knowledge of International Logistics, Trade and Compliance

 

Supervisory Responsibility
There is no Supervisory responsibility with this role. 

 

Empowerment & Decision Making
To be successful as a Customer Service Representative, the person must be able to act independently knowing when the Supervisor or other management as appropriate needs to be included in the decision-making process.
 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.

 

Do You Need Assistance?

Please let us know if you need an accommodation to proceed with your application for a posted job, or with any other aspect of the interview or assessment process.  You can either call 440-943-4200 and ask for Talent Acquisition or send an email to talentacquisition@lubrizol.com. Please note that this phone line and email address are not to be used for checking on the status of an already submitted application and not to be used by third party recruiters.


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