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Customer Service Representative

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Date: Nov 16, 2021

Location: Corona, CA, US, 92879

Company: Lubrizol Corporation

The Lubrizol Corona site is a contract manufacturer that specializes in producing thermoplastic extruded tubing and components for medical devices that are used in hospitals internationally. We strongly believe that it takes quality people to make quality products that are so important for everyday use, and we are always looking to expand our Lubrizol family. Lubrizol is located in Corona California which is located in Riverside County. We less than 30 miles away from the beach and Disneyland.

Position Summary 

The Customer Account Representative manages and maintains multiple customer accounts. Supports and collaborates with Regional Sales Managers (RSM) worldwide, and track’s part numbers. Reviews in detail, all orders received from medical device manufacturers for contract extruded thermoplastic tubing received via e-mail or online.

 Description of Essential Duties

  • Manages extremely heavy volume of e-mails daily for communications with employees, customers, and Regional Sales Managers (RSM) worldwide
  • Confirms accuracy of new orders by comparing purchase order, customer drawing, terms, revision levels, dimensions, materials, unit prices, lead times/shipping date, anticipates possible delays, and proactively plans for every order
  • Leads the daily production meetings to acquire status of all accounts
  • Manages customer inventory levels for product on consignment and Kanban programs
  • Posts invoices into ERP system daily
  • Computes price, discount, sales representative's commission, and shipping methods as required
  • Specifies if special labeling is required for shipment and in some instances supplies to the shipping department
  • Receives and delegates customer complaints
  • Confers with production, shipping, warehouse employees or checks in common carrier websites to trace missing or delayed shipments
  • Submits shipping documents to all international customers daily
  • Compiles statistical data and prepares various reports for management including maintaining the purchase order log and tracking data for On-Time-In-Full (OTIF) matrix daily
  • Maintains accurate customer name and addresses on database
  • Provides inside sales support to customers without a dedicated RSM
  • Prepare customer spreadsheets for open orders, as necessary or required
  • Send international customers shipping/ tracking information
  • Walks the clean room floor to get familiar with parts and the internal functions of parts one to two hours per week
  • Other duties as required

 Required Experience

  • 5+ years of CSR experience in a manufacturing environment; medical and FDA experience a plus
  • College degree a plus

 Other Guidelines

  • Ability to work in a fast-paced environment
  • Ability to multitask is essential to success
  • Willing to work in a team environment and contribute to group goals while also interacting with all departments within the organization
  • Ability to receive and provide instructions in a positive manner
  • Clear and concise customer communication, both verbal and written
  • Detail oriented to the extent of minimal to zero errors
  • Organized with great follow up and follow through skills
  • Strong initiative skills for getting the answer for the customer
  • Ability to be proactive on potential late shipments and occurring lates                                                                        

 

The Lubrizol Corona site is located in the golden state. Corona is located in Southern California where the beaches are less than 30 miles away. You can take a 20 minute drive to the Happiest Place on Earth- Disneyland and see their beloved firework show at 9:00pm every night. Corona is a 45 minute drive to Los Angeles, the entertainment capital in the world. The City of Los Angeles is home of the new Los Angeles Rams who have shaken up and created new excitement for the locals. This city is diverse with many different cultures and restaurants. Summer starts off with many different music festivals such as: Coachella, Snowglobe, Stagecoach and so much more. Vegas is less than 4 hours away and an easy drive for a weekend getaway.

 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.

 

Do You Need Assistance?

Please let us know if you need an accommodation to proceed with your application for a posted job, or with any other aspect of the interview or assessment process.  You can either call 440-943-4200 and ask for Talent Acquisition or send an email to talentacquisition@lubrizol.com. Please note that this phone line and email address are not to be used for checking on the status of an already submitted application and not to be used by third party recruiters.


Nearest Major Market: Corona
Nearest Secondary Market: Los Angeles

Job Segment: Customer Service Representative, Inside Sales, Telemarketing, Sales Support, Customer Service, Sales