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Technical Service Specialist

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Date: Aug 26, 2021

Location: Brecksville, OH, US, 44141

Company: Lubrizol Corporation

69807 

The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.

At Lubrizol, our mission is straightforward: We improve lives as an essential partner in our customers’ success, delivering efficiency, reliability or wellness to their end users. Read the cover story in Smart Business Magazine to learn how Lubrizol plans to advance its growth.

 

 

Reporting to the Global Manager of Technical Service, the Technical Service Specialist provides technical support and service to current and potential customers, in alignment with current business priorities. This includes introduction of new products for both existing business and growth opportunities. This role will also work with the R&D applications group to provide product/processing assessments on new products and product issues, based on customers’ processes.

 

Accountability Statement:

The Technical Service Specialist is accountable for supporting TempRite® by providing technical service and support in the Americas while delivering technical guidance to R&D personnel and new and existing customers to meet our business objectives and 5% UOI growth.

 

Essential Duties & Responsibilities:

  • Provides technical support and training to the production facilities and internal and external customers in the areas of quality control, customer support and technical guidance regarding production processes.
  • Supports the development and introduction of new products, applications, and approvals. Supports technical programs with business directives which enhance customer intimacy programs.
  • Supports sales and marketing and application development programs.
  • Acts as a technical resource across the business segment.
  • Provides pragmatic solutions for customer issues or complaints through evaluation and guidance.
  • Works directly with manufacturing to achieve targeted results and resolve issues.
  • Supports sales and marketing efforts to expand Lubrizol’s position within the industry.
  • Provides technical data, reports, and communications regarding customer’s status or issues.
  • Ensures effective communication across at all levels of the organization and between key stakeholder groups.
  • Demonstrates a high level of safety awareness and adherence to safety processes.

 

Required Skills & Qualifications:

  • Previous industrial experience in plastics processing industry (molding, extrusion experience preferred)
  • Demonstrated ability to communicate complex topics to varying stakeholders in a clear and concise manner
  • Project management skills, including the ability to understand key deliverables and actions needed to accomplish results
  • Willing to travel domestically and internationally as business need requires 

 

Considered a plus:

  • Associate degree or higher in the chemical, polymer, engineering or related technical field
  • Fluency in Spanish
  • Knowledge of ASTM (American Society for Testing and Materials) standards and approval agencies

 

 

 

While headquartered in the United States, Lubrizol is truly a global specialty chemical company.  We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.

 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.


Nearest Major Market: Cleveland

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