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Customer Experience Representative

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Date: Jan 4, 2022

Location: Brecksville, OH, US, 44141

Company: Lubrizol Corporation

Lubrizol Advanced Materials is an essential ingredient in improving lives. Our innovative products enhance the shampoos, lotions and soaps you use; the medicine you take; the sports apparel and shoes you wear; the detergents that keep your whites whiter and your colors from fading; the medical devices that speed your recovery and enhance your comfort; the specialty coatings that make your wood furniture, floors and cabinets more durable, more beautiful and more sustainable; and the plumbing systems in your home that will never corrode, pit or scale.  With such a diverse portfolio, Lubrizol Advanced Materials offers unparalleled career growth opportunities for top-talent.  To learn more about each of our core businesses, click on the following links: Engineered PolymersPersonal CareHome CareLubrizol LifeSciencesPerformance Coatings, and Lubrizol CPVC Piping Systems.


Job Description:

The Customer Experience Representative (CER) processes customer orders from purchase order receipt through issuance of invoice. The role contributes to the Lubrizol’s overall success by ensuring that our customers find their overall business experience: rewarding, cost effective, and reliable. The Customer Experience Representative ensures complete customer satisfaction by effectively processing orders in SAP, timely communication with both internal partners (supply chain, credit, logistics, demand planning, sales and marketing) as well as external partners (warehouses, carriers) and their customers. Being an effective communicator both written and verbal and proactive in problem resolution is critical.

Essential Job Functions:

  • Receives purchase orders and enters sales orders into SAP software, ensuring order entry, shipping and billing information is accurate for each order.
  • Ensures that order acknowledgments and invoices are generated timely, accurately, and are sent to the customer via their preferred mode of receipt.
  • Occasionally provide basic supply chain support to plants, warehouses, or other source points. Guidance may include access to customer procurement or logistics portals, SAP support, documentation assistance, and/or serving as a central contact point.
  • Identify opportunities for continuous process improvement within the fulfill order process.
  • Intermittently serve as a trainer under the supervision of the Supervisor/Manager. This role will strengthen the group by sharing best practices, knowledge and experience with others.
  • Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.

Qualifications & Experience

  • High school diploma or GED
  • Minimum of 2 years prior experience in customer service tole. Experience in domestic or export customer service in a manufacturing or related field is preferred.  
  • Strong interpersonal and communication skills 
  • Ability to work in a team environment 
  • Attention to detail and the ability to prioritize, organize and follow through 
  • Ability to investigate, summarize, offer creative solutions, take initiative, and work independently of supervision.
  • A passion for delivering superior service through execution and communication.
  • Proactive recognition of, and diligence in, minimizing risk to Lubrizol from cybersecurity threat
  • Working knowledge of personal computers, Microsoft Office software programs.
  • Excellent organizational and problem-solving skills. 

Considered a Plus

  • Degree in Business, Communications, Supply Chain, or related fields 
  • Working knowledge of SAP

Basic understanding of transportation and global incoterms and ship modes


With multiple facilities in and around Cleveland, Ohio, Lubrizol is located in one of the largest economic regions in the United States.  Buzzing with business, culture, knowledge and entertainment, Northeast Ohio is a vibrant place for people of all ages and walks of life to live, learn, work and play.  This region offers a little bit of everything for everyone - ethnically-diverse communities, affordable housing, award-winning schools and universities, world-class healthcare, indoor waterparks and zoos, ski resorts, museums, halls of fame, one of the longest water-fronts in the country, and the most concentrated square mile of art, cultural, education and health institutions in the nation.  From making your heart race at Cedar Point, to attending a professional sporting event or biking or hiking through over the 100,000 acres of state parks, to catching a Broadway show at Playhouse Square - the second largest performing arts center in the country, you can make it happen right here in Cleveland, Ohio.


Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.


Do You Need Assistance?

Please let us know if you need an accommodation to proceed with your application for a posted job, or with any other aspect of the interview or assessment process.  You can either call 440-943-4200 and ask for Talent Acquisition or send an email to talentacquisition@lubrizol.com. Please note that this phone line and email address are not to be used for checking on the status of an already submitted application and not to be used by third party recruiters.

Nearest Major Market: Cleveland

Job Segment: Customer Service Representative, ERP, Supply, SAP, Procurement, Customer Service, Technology, Operations