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Customer Assistance Representative

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Date: Sep 2, 2022

Location: Brecksville, OH, US, 44141

Company: Lubrizol Corporation

The Lubrizol Corporation, a Berkshire Hathaway company, is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.
 

Customer Assistance Representative

Position Overview:

 

The Customer Assistance Representatives (CAR) day to day responsibilities will primarily focus on managing customer concerns, issues, or complaints as well as issue with our carriers. This role contributes to Lubrizol’s overall success by ensuring that our customers find their overall business experience rewarding, cost effective, and reliable.  The Customer Assistance Representative ensures complete customer satisfaction by effectively processing complaints, providing timely communication with our customers, our internal partners (supply chain, credit, logistics, technical, sales, and marketing) as well as external partners (warehouses, carriers).  This is a hybrid position that will be based out of our Brecksville, Ohio location, one mile from the beautiful Brecksville Reservation apart of the Cleveland Metroparks.

 

Essential Job Functions:

 

  • Coordinate and respond to inquiries or complaints received directly from our customers or through other internal departments such as, Customer Service, Sales, Market Segment, Technology Transfer or Quality Assurance. 
  • Ensures complaint acknowledgements and credit memos are generated timely, accurately, and are sent to the customer and the credit department through email.
  • Provides basic supply chain support to plants, warehouses, or other source points.  Guidance may include coordinating customer returns and tracking information; documentation assistance; and serving as a central contact point.
  • Good working relationships with business partners and co-workers are essential to success.  Key characteristics for success are being detail oriented, accurate, dependable, and organized.  Must be able to work in a team environment.
  • Identify opportunities for continuous process improvement within the complaint process.
  • Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping, and strong interpersonal skills.

 

Skills and Requirements:

 

  • High school diploma or equivalent from an accredited school
  • Minimum of 3 years of experience in customer service or supply chain in a manufacturing environment or quality control or corporate R&D laboratory environment
  • Strong interpersonal and communication skills
  • Ability to work in a team environment
  • Attention to detail and the ability to prioritize, organize and follow through 
  • Ability to investigate, summarize, offer creative solutions, take initiative, and work independently of supervision 
  • Basic understanding of transportation and global incoterms and ship moves
  • A passion for delivering superior service through execution and communication 
  • Proactive recognition of, and diligence in, minimizing risk to Lubrizol from cybersecurity threats 
  • Strong working knowledge of personal computers, Microsoft Office software programs and TEAMS.
  • Excellent organizational and problem-solving skills. 

 

 

CONSIDERED A PLUS:

  • Bachelor’s Degree in supply chain, a scientific discipline or chemical engineering

 

Working Conditions

  • Brecksville office
  • Hybrid Schedule

 

Benefits and Perks

  • Medical, dental, and vision coverage
  • Onsite cafeteria serving breakfast and lunch
  • Tuition reimbursement
  • 401K

 

#LI-Hybrid

#LI-CM2

While headquartered in the United States, Lubrizol is truly a global specialty chemical company.  We have a major presence in five global regions and do business in more than 100 countries. Our corporate culture ensures that Lubrizol is one company throughout the world, but you will find each region is a unique place to work, live and play.

 

Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.


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